Privacy Policy

Introduction

At Tracklist ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use the Tracklist mobile application (the "App"). Tracklist is a Customer Relationship Management (CRM) tool designed to help you efficiently manage leads, customer interactions, and sales processes directly from your mobile device. We encourage you to read this policy carefully to understand how we handle your personal data and the principles that guide our privacy practices.

Information We Collect

Personal Information

• Contact Information: Names and phone numbers from your device’s contacts and call logs, if you choose to import them into the App for lead management.
• Call Logs: Information about incoming and outgoing calls that you classify as leads, including timestamps, call duration, and associated meta information such as comments, scores, and tags.
• Lead Information: Custom data you provide about leads, including details related to their sales process, scheduling of callbacks, and notes.
• Usage Data: Details of your use of the App, such as features used (e.g., Signals, One Tap to Track, Scheduling), interactions, and access times, to help improve the App's performance.

Usage Information

• Call logs and interaction history
• App usage patterns and preferences
• Device information and identifiers
• Location data (if permission is granted)

Technical Information

• IP address and device identifiers
• Browser type and version
• Operating system information
• App performance and crash data

How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features when you choose to do so
• To provide customer support
• To gather analysis or valuable information to improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To fulfill any other purpose for which you provide it

Data Security

The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Data encryption in transit and at rest
• Regular security audits and updates
• Access controls and authentication measures
• Secure data centers and infrastructure

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and safety
• With trusted service providers who assist in operating our Service
• In connection with a merger, acquisition, or sale of assets

Your Rights

You have the following rights regarding your personal data:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Restriction: Request restriction of processing

To exercise these rights, please contact us at privacy@tracklist.in

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.