Privacy Policy

Effective Date: 01st June 2024

1. Introduction

Tracklist ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Tracklist mobile application (the "App"). Tracklist is a CRM (Customer Relationship Management) tool designed to help you manage your leads, customer interactions, and sales processes efficiently on your mobile device. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Information We Collect

We may collect and process the following data to provide the CRM functionalities within the App:

• Contact Information: Names and phone numbers from your device’s contacts and call logs, if you choose to import them into the App for lead management.
• Call Logs: Information about incoming and outgoing calls that you classify as leads, including timestamps, call duration, and associated meta information such as comments, scores, and tags.
• Lead Information: Custom data you provide about leads, including details related to their sales process, scheduling of callbacks, and notes.
• Usage Data: Details of your use of the App, such as features used (e.g., Signals, One Tap to Track, Scheduling), interactions, and access times, to help improve the App's performance.

3. How We Use Your Information

We use the information we collect in the following ways to enhance your CRM experience:

• Lead Management: To classify and manage your leads, track your sales process, and provide timely notifications for callbacks, meetings, and follow-ups using features like Signals and Scheduling.
• Notifications and Reminders: To send notifications regarding scheduled callbacks, missed callbacks, and signal alerts based on your settings, ensuring you stay on top of your sales leads.
• App Improvement: To improve the functionality and performance of the App based on user interactions, ensuring that features like Call Logs Timeline and Webshare work seamlessly.
• Customization: To allow you to customize your CRM process, including creating custom forms, tags, and managing your sales pipeline.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

• Legal Compliance: We may disclose your information if required by law, in response to legal proceedings, or to protect our rights or the rights of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes safeguarding data related to your leads, call logs, and other CRM-related information. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. You may request deletion of your data at any time by contacting us. This includes the retention of data related to your CRM activities, such as lead information and call logs.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You can request access to the personal data we hold about you, including data related to your CRM activities within the App.
• Correction: You can request that we correct any inaccuracies in your data, such as lead information or call logs.
• Deletion: You can request that we delete your data, subject to certain conditions, which may include your CRM data within the App.
• Restriction: You can request that we restrict the processing of your data in certain circumstances.
• Objection: You can object to the processing of your data in certain circumstances.

To exercise any of these rights, please contact us using the contact details provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the App and updating the effective date. Your continued use of the App after the changes are made constitutes your acceptance of the revised Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, including how your CRM data is handled, please contact us at:

support@tracklist.in

10. Third-Party Links

The App does not contain links to third-party websites or services. All CRM-related data remains within the Tracklist App and is managed solely by us.

11. Children’s Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible.